A2Z is lead by many experts in the field of property inspection and preservation.
We strive to hire the best people in our industry who share our values and are committed
to providing exceptional service. Members of our Executive Team are regular speakers,
panelists and participants at industry conferences and trade shows throughout the
country. Our management staff is comprised of men and women who have spent much
of their careers in property preservation, inspection, banking and financial services.
As such, throughout our organization, we understand the need for high quality services,
timely & accurate information, innovation and flexibility.
Bill McMullen, President & CEO
As the Founder of A2Z Field Services, Bill oversees all aspects of A2Z. He is responsible
for growth strategies and initiatives including financial planning, sales and marketing,
new product and service development and strategic partnerships. Bill has over 20
years experience in the lending, loan servicing and field services industry. In
various management and executive positions with Security Pacific Bank, Bank of America
and GreenTree, he has administered loan origination, collections, repossession and
foreclosure services. He has extensive knowledge and experience in sub-prime loan
servicing, REO service and investor servicing and reporting. Bill has a Bachelor
of Science Degree in Business Administration from Old Dominion University.
Jennifer Sells, Chief Development Officer
As CDO, Jennifer brings over 20 years of mortgage servicing experience to A2Z. She
is responsible for overall operations and business management, including strategic
initiatives, performance and new product development. Jennifer has extensive mortgage
servicing experience managing all aspects of Default and Due Diligence. She has
been instrumental in managing risk positions for multi-billion dollar portfolios
for GMAC-Rescap, EMC Mortgage/Bear Stearns, Colonial Bank and numerous investors.
Jennifer is a graduate of Texas Christian University.
Amie Sparks, SVP of Operations
Amie is responsible for core business operations which include resource, organizational
& financial planning, process improvement, sales and service development and technology
integration. Prior to joining A2Z, Amie spent five years as an Internal Auditor
for a privately held subprime lender and loan servicing company and previous years
in various finance and accounting roles. Amie is a member of the Ohio State Accounting
Association and has a Bachelors Degree in Business Administration from the Ohio
State University Fisher College of Business.
Todd Arena, Director of Operations
Todd is responsible for overall National Operations which includes: maintaining current
industry standards, vendor network oversight, internal/external quality control and key
performance metrics. Todd has over six years of industry experience focusing on Evictions,
Inspections, REO Preservation and Asset Management. He was previously an Operations Manager
for a publicly held national field service and asset management company. Todd graduated
from Cleveland State University James A. Nance College of Business with a Bachelor’s Degree
in Business Administration.
Ed Becker, IT Manager
Ed is responsible for strategic planning of business information systems, oversees
software development, network, infrastructure and help desk support functions. He
has more than a decade’s experience in the information technology industry and has extensive
knowledge and experience in the software development lifecycle and .net architecture. Ed is
a graduate from The Ohio State University with a degree in Computer Science and Psychology and
holds the following certifications: PMP, ITIL and Six Sigma.
Felicia Ketteman, Business Manager
Felicia has been with A2Z for over 7 years, during which time she also worked as a Processor,
Processing Manager and Client Services Manager. In her role as Business Manager, Felicia
works very closely with the Operations and IT Groups to communicate business needs and
objectives and is critical to technology integration, new service development and process
enhancements. Felicia graduated from Franklin University with a degree in Business Administration
and prior to A2Z spent 5 years in various positions in the mortgage banking industry.
Allen Markarian, Controller
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Allen is responsible for overseeing the entire accounting operation, to include: accounts receivable,
accounts payable, government contract reimbursements, financial statement preparation, budget preparation,
and GAAP compliance. Allen has spent over 20 years in various accounting supervisory and management
positions as well held several positions in operational management. Allen has a BS in Accounting from
Fresno State University.